Help with Mixtape

In Mixtape, open Account → Help, safety and account deletion. Send a request, then open its conversation under Your requests to read and respond to replies. Keep the reference number if you need to follow up.

If you cannot sign in, email adrian@coetsee.org for support.

Never include passwords, SMS verification codes or payment details.

Open Account → Notifications. Enable notifications and use Send Test Notification. Allow up to a minute, then check Notification Centre. If alerts are blocked, use Open iPhone Settings. Focus can silence alerts.

The badge counts new alerts since you last opened Mixtape. Registered means your device is set up; it does not prove an alert reached the screen.

Check Apple Music access and your subscription. If a particular recording is unavailable, use its original link. An Instagram remix may not have an exact Apple Music match.

Open an individual song in Apple Music, tap Share, then choose Mixtape. Choose where to save or send it and add your personal note. Share a song rather than an album or playlist. The first public release is Apple Music only.

Open Create playlist in your mixtape. Review the selected songs and recordings, choose the correct matches or explicitly leave songs out, then confirm creation in Apple Music. Grant music-library permission if requested. An Apple Music subscription and available recordings may be required.

Check the new playlist in your Apple Music library. It is a separate copy: later changes to your mixtape do not automatically sync. Your original saved mixtape and song order stay unchanged.

Spotify is being tested separately in builds 31–33 and is not included in the first public release. Build 33 remains available to its assigned TestFlight testers. It includes individual Spotify-song sharing and an optional Soundiiz playlist handoff, completed through your separate service accounts. Review the selected songs and recording matches before confirming a transfer. A transfer link or a return to Mixtape is not proof that a playlist was created.

The test handoff sends only the playlist title and selected track titles, artists, available albums and ISRCs after confirmation. It excludes account details, recipient identifiers, personal notes and source URLs. It supports up to 200 selected songs and does not silently truncate larger selections. Anyone with the temporary link can view its tracklist until expiry, normally 24 hours. Read Soundiiz privacy and terms. These test features are unavailable in the Apple Music-only public candidate.

Account shows the automatic backup status. If a backup fails, reconnect and use Retry Backup. Keep your current installation until you have verified recovery of its library.

Change a person’s saved name from their options. Touch and hold a person or song, then drag it to its new position. The playback remote can also be dragged.

Account contains the data export and Help, safety and account deletion controls. Deleting an account does not cancel an Apple subscription or remove copies already received by other people.